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Festool Tools Warranty & Service

Festool Tools Warranty

Festool All-Inclusive Warranty.

All Festool tools purchased from Trade Counter Online are eligible for the All-Inclusive Festool Warranty. By registering your tool online at Festool Warranty All-Inclusive within 30 days of purchase from TCO you will be fully covered for 3 years against theft, natural wear & tear and manufacturing defects.

Please Note: TCO are unable to register your tool under the warranty scheme so ALL customers must take responsibility for the registration of each individual Festool Tool and should read the terms & conditions on the Festool website.

Natural Wear & Tear or Manufacturing Defect?

The All-Inclusive Festool Warranty will provide a comprehensive, quick and free repair of the faulty part or in extreme cases will replace the entire tool free of charge. To apply for this service customers should contact Festool or complete their online repair order form.

The customer service team at TCO are always happy to help and can assist or offer advice to any customers who are struggling with this process.

Theft?

If your Festool Tool is stolen the All-Inclusive warranty will replace your tool upon the payment of a small excess.

Customers should always contact the police first to report the incident and then should present the theft report to TCO within five days of the theft. Once TCO have received a theft report from a customer our customer service team can submit the documents to Festool for inspection.

10-Year Original Parts Guarantee.

Festool guarantee that spare parts for all their machines will be available for at least ten years after purchase so that if a small part of your machine breaks it does not mean that the entire tool is lost. Furthermore, if the spare part is not available Festool will replace the entire machine free of charge with an equivalent model.