Trade Counter Online opened for business early 2014 and is managed by a young but experienced team who are proud to be a new independent company. Our aim is simple, to save our customers time and money.
We achieve this by keeping the right products in stock, using State of the art warehousing and IT systems. We are also focused on working efficiently - keeping costs low so our customers enjoy the best brands at the best prices.
We are not just a website, we have a real trade counter (Open Mon - Fri) designed to carry a complete range of tools, fixings and ironmongery and open to everyone. Customers can order online by using click & collect, or place orders for next-day delivery.
Our pricing is simple and fair, we often offer our best prices in bigger quantities but our prices are the same for all customers. If you do find a better price elsewhere we will not only try to beat the price we will change our prices so in future we are never beaten on the price again. You can always check our latest prices here online, we always quote our prices both including & excluding VAT.
Our aim is to provide you with the best service at all times. We try to ensure we can despatch the majority of products Ex-stock but occasionaly ship direct from our suppliers, mainly on the bulky items. In the unlikely event that things don't quite go to plan, simply contact our dedicated team so we can ensure things are put right quickly.
We try to make sure products on the website are available in store for despatch at all times. If any items you order are not available we will use the telephone or email details you provided to contact you and let you know when the products will be in stock again, and discuss how you wish to proceed. If we are not able to contact you we will use our discretion and send you the items that are available and possibly a substitute for the unavailable item(s) or refund you accordingly.
Buying from us
At TCO we aim to trade in a fair and reasonable manner. We hope to provide you with a service that you will want to use again and again. From time to time things may not quite go to plan, or we may make a mistake. Our Terms Of Sale detail how these situations are handled but if at any time you feel that the service you have received is less than fair please contact us directly.
Our ambition is for you to come back again and again. We know that if we put right problems fairly and swiftly you will probably still recommend us to your friends. Above all, we want to make everything as simple as we can!