We are TCO Direct LTD, a company registered at Unit 5 Baluniefield Industrial Estate, Dundee, DD4 8UT (SC453104). When you (the person named on the order) place an order with us, we will do business with you under the following terms.
We offer goods for sale through: our website www.tradecounteronline.co.uk
Our prices may change and printed material such as catalogues or advertisements will always show our best prices at the time of printing. During the period the catalogue is valid, we may offer things at a lower price. This could be a special offer or just an everyday price cut.
Our website will always show one price, the lowest price we have. If you order from a catalogue which quotes a higher price, we will process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never be more than the valid prices published in our catalogue.
The prices we quote always include VAT at the relevant rate and we also show the EX VAT price for VAT registered trade customers information only.
We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards, Paypal, Amazon Pay, BitCoin, and Crypto. We will only accept your order if we receive the payment in full.
Sending you the goods
We despatch your goods as soon as possible. The goods become your property as soon as we send them out.
For full delivery terms please visit https://www.tradecounteronline.co.uk/shipping/
We will deliver your order to any address in the UK. For standard no rush delivery, we use a national carrier and in most cases you will receive your goods within 5 working days.
If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can be delayed.
If a quicker delivery is important, we have faster options available. Whether these options are available will depend on where you are and, in some cases, the time of day we receive your order.
Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you.
Check your goods carefully - Damages should be noted accordingly with the carrier at the time of the delivery.
Damages / defects, discrepancies or picking errors must be reported in writing to email@example.com within 48 hours (with photographic proof) by e-mail for any refunds to be considered.
We aim to keep enough stock at all times. However, when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order while we get new stock.
If you have chosen a premium delivery option, or we are expecting a longer delay, we will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.
If you want to cancel your order, you may do so at any time until we send it out. We normally pack and send out your order in a very short period. If you want to cancel the order, please visit help & support and select cancel items or order.
14 day refund
Once we have sent out your order or you have collected it, you may return the goods for a full refund, as long as the goods are with the original packaging, unused and you notify us within 14 days of buying them. You will have to pay any costs involved in returning them to us.
For goods returned on the basis of ordered in error or goods no longer required, we issue a store credit on your account to the value of goods returned.
If you are a company buying on a B2B basis please be aware that you are not covered by Consumer Contracts (formerly Distance Selling) regulations and therefore the above cancellation, return and refund policies do not apply. Our B2B terms of sale is available on request.
On certain occasions with very large orders we may need to implement a re-stocking charge but we always try to be flexible and we will only charge a maximum of 25% of order value if it is completely necessary.
All products are manufactured by top building industry brands to the highest standards of conformity. However, if you believe you have a faulty item please notify us within 7 days, You can then arrange to post the item(s) back to us and postage costs will be included in the refund if the goods are indeed found to be faulty.
We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer.
There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.
If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.
Any unredeemed ToolPoints for a continuous 120-day period will expire.
Age restrictions apply to some goods we supply. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery is also over 18.
Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.)
We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.
These terms of business will be governed by Scots law and are subject to the jurisdiction of the Scottish courts.