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Terms of Sale

We are tco direct LTD, a company registered at Unit 5 Baluniefield Industrial Estate, Dundee, DD4 8UT (SC253104). When you (the person named on the order) place an order with us, we will do business with you under the following terms.

  1. Prices
    We offer goods for sale through:
    • our website www.tradecounteronline.co.uk;
    Our prices may change and printed material such as catalogues or advertisements will always show our best prices at the time of printing. During the period the catalogue is valid, we may offer things at a lower price. This could be a special offer or just an everyday price cut. Our website will always show one price, the lowest price we have. If you order from a catalogue which quotes a higher price, we will process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never be more than the valid prices published in our catalogue.
  2. VAT
    The prices we quote always include VAT at the relevant rate and we also show the EX VAT price for VAT registered trade customers information only. 
  3. Payment
    We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards, Paypal and Amazon Pay. We will only accept your order if we receive the payment in full. We provide credit accounts to a limited number of merchants under separate terms of business.
  4. Sending you the goods
    We will normally despatch your goods the same working day. The goods become your property as soon as we send them out.
  5. Delivery
    We will deliver your order to any address in the UK. For standard delivery, we use a national carrier and in most cases you will receive your goods within 2 - 3 working days. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days. If a quicker delivery is important, we can arrange premium delivery options. Whether these options are available will depend on where you are and, in some cases, the time of day. We will confirm this with you at the time you place your order. 
  6. Receiving Goods
    Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you.
    Check your goods carefully - Damages should be noted accordingly with the carrier at the time of the delivery and reported to tco via live chat or in writing to returns@tradecounteronline.co.uk within 48 hours (with photographic proof) by e-mail for any refunds to be considered. 
  7. Availability
    We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for a couple of days while we get new stock. If you have chosen a premium delivery option, or we are expecting a longer delay, we will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.
  8. Cancellation
    If you want to cancel your order, you may do so at any time until we send it out. We normally pack and send out your order in a very short period. If you want to cancel the order, please use our live chat for the quickest response and we will confirm whether we have been able to do this.
  9. 14 day refund
    Once we have sent out your order or you have collected it, you may return the goods for a full refund, as long as the goods are with the original packaging, unused and you notify us within 14 days of buying them. You will have to pay any costs involved in returning them to us.
    All products are manufactured by top building industry brands to the highest standards of conformity. However, if you believe you have a faulty item please notify us within 7 days, You can then arrange to post the item(s) back to us and postage costs will be included in the refund if the goods are indeed found to be faulty.   
  10. Our mistakes
    We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.
  11. Unexpected circumstances
    If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.
  12. Age restrictions
    Age restrictions apply to some goods we supply. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery is also over 18.
  13. Legal responsibility
    Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses..
  14. Law
    These terms of business will be governed by Scots law and are subject to the jurisdiction of the Scottish courts.