Privacy Policy


TCO Direct Ltd ("Trade Counter Online", “TCO Direct”, "TCO", "us", "we", or "our") operates the and  ("website", “site”, “system”). 

This policy page explains what we do with your personal data (“personal information”, “client information”, “company information”,“user data”) and what you can expect if you (“you”, “your employee”, “your client”, “visitor”, or “user”) provide us with your personal data when you use our website and the choices you have associated with that personal data.

  • By submitting your personal data to us and continuing to use our website you consent to the use of that information as set out in our policiy

  • If you would like to access, amend, correct or delete any personal data, please email to our representative person at

  • If you do not accept and agree with our policies, then you must not use our website to browse our products or to buy our products from us. 

  • We treat your personal data and your privacy with the utmost respect.

Who controls Data

We stores, controls and manages the data within TCO. We are responsible for technical and organisational precautions on your personal data. If you have any questions, please email to our representative person at 

Personal Data

When you use our website or do business with TCO, we obtain many different types of personal data for various purposes to provide and improve our best service to you. We do not supply, rent or sell this information to any companies or any services that we do not employ or partner.

Personal Data how we collect and use

Our website works with platform providers in order to make our website fully eCommerce functionality such as placing an order, live chat support, products showcase based on your interest, interactive product details like product videos, product reviews. We use advertising services to promote our products, campaigning our promotions like ex-display offers, or special offers.

By using our website, you accept and choose to provide your personal information, your company’s information or your client’s information such as full name, email address, billing address, shipping address, postcode, country, phone number, and credit/debit card for.

  • Create a user account,

  • Place an order,

  • Receive an email invoice from us,

  • Ship your products to your address, your company address, or your client’s address,

  • Receive the shipping status from shipping services,

  • Your product’s reviews on our website,

  • Subscribe to our marketing communications.

  • Deal with enquiries and complaints made by you related to website and products.

Platform providers that we employ: BigCommerce, BigCommerce Add-On, Yotpo, MailChimp, Google Suite, CloudFlare, ZenChat, ShipStation, JotForms.

Non-Personal Data how we collect and use

Our website collects non-personal data about what you are looking at and how you are using our website. We use cookies, usage logs to obtain non-personal data to make buying from us easier, improve your browsing experience, provide you better shipping options, improve our website personalisation and security. By browsing our website, you accept and agree with cookie policies, privacy policies and terms.

  • IP addresses that your devices are accessing our website,

  • Your devices you are currently using,

  • Browsers that you are accessing our website,

  • Information about your viewed products history,

  • Information about website issues or website downtime in case you have experienced for help us to fix or improve our website issues,

  • Information about how you have browsed on pages or what pages you have clicked on our website (Behavioural data).

Services providers and advertisers that we employ: Google AdWords, Google Analytics, HotJar, Google Tag Managers, Google Reviews, Facebook, Instagram, YouTube, MailChimp.

You can opt out of the marketing communication by unsubscribing from MailChimp. You can block out Google AdWords, Google Analytics or any statistical providers through your browser’s settings.

Shipping partners & Product suppliers obtain some personal data

Our website integrates with shipping partners to offer you with the best shipping packages for products that you choose to buy and ship. These services collect some of your personal data from you to progress the shipping of your products to your destination and update you with shipping status. We pass some personal data to our product suppliers to provide you with on-going product support and product warranty.

By using the services, you agree to these policies and terms.

  • To ship your products to your address,

  • To provide you with on-going product support and warranty.

Shipping services that we use: Royal Mail, DHL, FBA, DPD, DPD Local, UPS, USPS, FedEx, UK Mail, Hermes, myHermes, ShipStation

Payment providers obtain some personal data and card details

We always use the most trusted payment services to benefits you with the safest and easiest payment.

When you place an order with us, you accept and choose to provide your personal data including your credit/debit card to these payment services and by using their services you agree to these policies and terms.

Payment services that we use: PayPal, Amazon Payment, SagePay, Braintree, Google Pay, Apple Pay

Data how we store

Our stringent internal procedures ensure that your personal data is kept confidential within TCO Direct Ltd. We store and manage your personal data within our most trusted and high-security UK/EU servers. If you are from outside the UK, we will move, store and manage your personal data on our UK/EU servers. Your personal data is held and restricted accessed by authorised TCO staff only and stored in a secure location, protected from non-authorised personnel and outside TCO location.

The Internet is not secure, however, we have put in place various security procedures on our website and our system to make it as secure as possible. All of the forms which gather or display personal data on our website are protected by a mechanism called SSL. Firewalls are used to block unauthorised access to our servers which are themselves located in a secure location.

Services providers that we employ: BigCommerce, BisTrack, ShipStation, Google Suite.

Data how we use

TCO collected your personal data for various purposes to:

  • For you to view your orders history on your account,

  • Notify you about your product services and warranties,

  • Send newsletters to you for our special offers, deals,

  • Provide going-on support for your products that you purchased from us,

  • Collect your product reviews and feedback about your recent order from us so that we can improve our customer services.

Your rights

You have rights what to do with your personal data. TCO aims to take reasonable steps to allow you to access, correct, amend, delete any personal data.

You can send a request to us for :

  • To access request a copy of any personal data,

  • To correct or amend any inaccurate personal data, (OR)

  • To delete any personal data.

If you would like to access, amend or delete any personal information, please email to our representative person at and please allow us 2-3 working days to progress this.

Contact Us

If you have any questions or any concerns, please please email to our representative person at 


Date Effective: 18-May-2018