Friendly, helpful staff - Bartek took care about my order and kept me updated, so I know won't be any issues. Good prices and big choice of products, definitely recommend, and will be back for more.
Based on the number of strongly negative reviews here at Trustpilot, and on the fact that this is a "sales / customer support via email"-only company, I was very hesitant to use them. The only reason I chose to engage in the end was that they were one of very few UK resellers listing a specific product by Mafel and at a very competitive price.
The short version is: I received the product I wanted within the time scale indicated by their customer services representative, and I saved myself over £50 purchasing through them (about 15%). Original product, delivered direct from the manufacturer on-time and in good condition (extra credit for the latter, seeing as this was a very oversized package).