Returns & Refunds

30 day Returns

  • All items must be unused and in their original packaging.** If applicable, we will issue the store credit.
  • Specific heavier or bulkier items like doors, fencing posts, handrails, etc may incur additional handling fees or shipping cost.


  • If you wish to receive a refund on faulty or damaged items, we will issue a full refund and it can take up to 14 days for your bank or card provider to process this.
  • Where goods are ordered in error, or are no longer required, we will issue a store credit to your account for the value of the goods returned.

Faulty or Damaged item(s)

  • All products are manufactured by top building industry brands to the highest standards of conformity. 
  • Please check your goods carefully upon delivery. Damages should be notified to the courier at the point of delivery.
  • However, if you believe you have a faulty item please notify us within 2 days of delivery with relevant details, including photographic evidence where possible.
  • You can then arrange to post the item(s) back to us and postage costs will be included in the payment refund if the goods are indeed found to be faulty.

Wrong or Discrepancies Item(s)

  • We’re only human, and we make mistakes (rarely).
  • We make every effort to deliver the correct item(s) to you.
  • If you receive the wrong items or have discrepancies with your order, you must email within 2 days advising the nature of the problem.
  • We will investigate and send the correct replacement item(s) or refund the payment where applicable.

Returns or Refund due to the unforeseen delivery late

  • Late Delivery must be reported in writing to within 24 hours by e-mail for any refunds to be

International Customers

  • If you change your mind within 7 days, we will issue the full store credit to your account.****
  • If you received wrong item(s) or there is a discrepancy with your order, we will investigate and issue a refund for the appropriate value if applicable.

How to return the items?

  • Once we have sent out your order or you have collected it, you may return the goods for a full refund or store credit, as long as the goods are with the original packaging, unused and you notify us within 30 days of buying them.
  • Please use a clear tape to reseal the original package.*****
  • If you send back an item without a form, it may take longer to process your refund or replacement.
  • To initiate the return process, please fill out the return form on our contact page.

Small Print - Terms & Conditions

**We cannot accept returns for products that are not in their original, undamaged packaging.

***Please do not book a joiner / fitter until delivery is received and all items are checked.

****For International customers, return goods may incur additional fees or shipping costs.

*****If original packaging is damaged, or you seal the original package with coloured tape such as brown, black or white etc, we may deduct up to 5% from your refund.

Please read our Terms & Conditions page